WorkLine Contact may take part in solving tasks pertaining to traditional office services: receiving, processing and distributing phone calls, faxes, web-services, letters and e-mail messages, control and organization of synchronous operation of employees of the company-customer, as well as dispatching of queues, orders and routes.

A typical scheme of using the service is as follows: a company gets one or several mutichannel phone numbers, fax numbers, mail, e-mail and web addresses or redirects (readresses) all or some of current information channels to the contact center. Contact center services can automatically or on request of the company-customer get connected or intercept calls in the rush hours or after working hours, interact with company services, process or forward calls in accordance with specified algorithms.

Traditionally a virtual office is used for:

• extra support of main company office;
• dispatch services, technical services, order receipt and distribution services;
• company presence in a region where it has no offices.