Specialists of the contact center WorkLine Contact have always not only worked with direct customers but also offered various support to representatives of telecommunication companies, call and contact centers. In this area we offer consulting services on design, planning, building and launch of contact centers, operation assistance when agents or equipment of telecommunication companies are temporally or constantly overloaded, technical support in case of emergencies, breakdowns, failures and/or introduction of new lines of activity.

The department of software development can offer original debugged solutions of receiving and making calls in IP networks, organization of audio record systems and call routing, as well as data collection, storage and transfer.