Integration with one of the leaders of the Russian market in the sphere of branding, advertising and strategic marketing research. The contact center was founded by the team of the WorkLine Research company. The company was established in 1997 and since then it has been doing multi-disciplined research in B2B and B2C markets, in HR-technologies and mass media areas. Customers of WorkLine Research are large Russian and international producers of goods and services, advertising agencies and mass media. You can find more detailed data on WorkLine Research here.

Advanced technologies Cisco IPCC Enterprise. The contact center Workline.CONTACT was designed and built on the basis of the advanced VoIP technology. Main characteristics of the center are its reliability, fast scalability for thousands of operators’ workplaces, instant distributed processing of calls and versatility of processed data: phone calls, videoconferences, faxes, various Internet services. Our technological opportunities allow expanding the limits of standard solutions.

At present in Russia such kind of contact centers is successfully used by the Ministry of Economic Development and Trade of the Russian Federation, Moscow housing and communal services, Alpha-Bank, Binbank, Gazprom, RAO UES (Unified Energy System) of Russia, Yandex, Lensvyaz and many other large companies and institutions.

The opportunity to perform projects of any complexity, including full-cycle ones. The contact center provides its customers not only with a tool but also with complex solutions of tasks they face. Thus, for example, advertising campaign support for forum and show organizers includes:

• creation or actualization of potential participants database,
• primary initiating calls notifying of the show,
• faxes with the agenda sent to potential participants,
• letters or e-mails with an invitation and participant’s application form,
• confirmation calls before conferences for interested participants,
• collection and analysis of statistical data,
• working out recommendations on how to improve an advertising campaign.

Unique software which enables to solve any tasks. Individual approach makes it possible: to export and import contact center data into any format stipulated in task description, to create and use specialized firmware modules, developed separately for each survey.

Center software enables to work with technologies of distributed collection of information, ensuring a mechanism of automatic filling in of questionnaire web-forms on customers’ servers.

High quality services and total control of project implementation is provided for by offering online operational and final statistics. If necessary, WorkLine Contact records and stores all conversations within the project and hands over to a customer all samples or partial selection of calls which is required for analysis of operators’ work.

Storage and data transfer safety is secured by support of modern authentication, authorization and data encryption protocols, developed in accordance with international standards of call instructions.