A modern, precise and complete database of enterprises or companies of potential customers, partners or market participants is a key point for successful commercial and production activity of any company in the market of goods and services. The contact center offers its production and analytical facilities for solving objectives of this area.

A typical scheme of using the service is as follows: a customer provides contact center employees with the customers or market participants database and sets the task to specify, verify and enlarge the given data. By using all available information communication channels (phone numbers, faxes, mail addresses, web pages), the contact center verifies the given data, expands and actualizes it. The level of detail may vary from companies’ names and legal/actual addresses to names, surnames and positions of employees who make decisions in these or those areas of activity.

In some cases it is possible to create the database from scratch, according to customer’s algorithms or based on WorkLine Research experts’ recommendations on the mode, methods and volumes of collecting a particular type of information.